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A Personal Note

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I thought you might like to follow my journey and receive some quick and actionable business operations support via my blog!

I will be sharing my journey via this blog! If you stick around I promise to share helpful tips, tools, and resources that you can implement to run your business!

3 months ago I launched Ops Lab with the vision to help entrepreneurs get what they want out of their business.

I’ve worked directly with founders and leadership teams for the majority of my career. Since 2017 I have dedicated my time to:

📈 Scaling the Sales & CX team at a travel tech company.

🏙 Building an advisory firm that serviced the governments of Dubai & Saudi Arabia.

🏘 Optimizing the operations at a prop-tech startup that’s empowering anyone to invest in real estate.

💆‍♀️ Managing e-commerce operations for a mindfulness brand.

Founder Challenges

All the founders that I had the opportunity to work with started their businesses with a strong vision. They were pursuing their passion, solving a problem, and wanted to create a life of freedom, possibility, and flexibility. Isn’t that the main reason we all go into business for ourselves?

But along the way I identified reoccurring challenges these founders were facing as their companies grew.

  • They were often overwhelmed with daily tasks and reached a plateau in their capacity to scale their business.
  • They were bogged down working IN their business, executing daily tasks instead of being visionaries and working ON the business.
  • They initially had clarity on their vision and direction, but as the company grew, that vision did not carry forward and was not embodied by their team.

Add a Closing Message

At Ops Lab, my goal is to work with founders and support them to create systems & operations that help them run their business.

If you have any questions, don’t hesitate to reply to this email. I’ll get back to you ASAP!

Table of Contents

Anna Jean-Louis

Financial Controller

Anna Jean-Louis is an experienced accounting professional with over 25 years of hands-on experience in bookkeeping, financial reporting, and business controls. She specializes in supporting small to mid-sized businesses in a Controller role, providing strategic financial oversight and practical day-to-day support. A graduate of BCIT’s Financial Accounting diploma program, Anna also completed the fourth level of the CGA program, building a strong foundation in financial management and analysis.
Throughout her career, she has worked with clients across a broad range of industries, including manufacturing, professional services, subtrades, industrial, tech, and food services. Her depth of experience allows her to bring insight and structure to growing businesses, ensuring accurate reporting and reliable financial systems. Known for her professionalism, attention to detail, and commitment to her clients’ success, Anna plays an integral role in helping businesses stay financially healthy and well-organized.

Stephanie Denton

Fractional Integrator

Stephanie Denton is a seasoned operations leader and Fractional Integrator who specializes in guiding fast-growing, founder-led organizations through scale with intention and heart. With a rare blend of emotional intelligence and operational discipline, she brings structure, clarity, and calm to complex environments, aligning teams, systems, and strategy to drive meaningful growth.
Drawing on her background as a clinical therapist turned business strategist, Stephanie deeply understands how people and process intersect. She has led operations across industries including B2B SaaS, healthcare, fintech, and digital marketing, and played a key role in helping a marketing agency reach $35M in annual recurring revenue. Stephanie thrives in environments where purpose matters and complexity needs to be tamed bringing both empathy and execution to the Integrator seat.

Daisy Parmar

Fractional Integrator

Daisy is a seasoned operations executive and Certified EOS® Integrator with over 20 years of experience leading national and global companies through growth and transformation. With a background as a former COO and expertise across industries like telecom, logistics, manufacturing, and retail, she helps leadership teams align around vision, build operational structure, and scale with confidence. She holds an MBA from Royal Roads University and brings both strategic depth and real-world leadership experience to every engagement.
Over the past 8 years, Daisy has partnered closely with founders and CEOs to remove bottlenecks, clarify roles, and drive accountability. A trained executive coach through the Co-Active Training Institute, she brings a calm, grounded presence and a coaching-based leadership style. Her approach creates space for visionary leaders to focus on what they do best, while she builds the systems and cadence needed to deliver results.

Shannon Johnston

Co-Founder & Integrator

Shannon is a seasoned operations leader and Integrator who thrives on helping entrepreneurial companies scale with clarity and discipline. She brings deep expertise in driving the Entrepreneurial Operating System, having led organizations through rapid growth and operational transformation. Most notably, she served as Integrator for an outsourced accounting firm that achieved 197% growth in just two years, landing on The Globe and Mail’s list of Top Growing Companies in 2024.
With a foundation in Sales, Marketing, and Human Resources, Shannon combines strategic thinking with a people-first approach. She is passionate about building strong leadership teams and creating operational structure that unlocks sustainable growth. Her experience spans industries including food services, construction, professional services, and coaching, proving that great operations are industry-agnostic.

Nina Schwark

Founder & Visionary

Nina is the founder and visionary behind OpsLab, a firm built to solve a problem she saw time and time again: visionary entrepreneurs with big goals, stuck in the weeds of their own businesses. After years of leading operations and seeing firsthand how many founders lacked the right support to turn ideas into action, Nina created OpsLab to bridge that gap, with a clear, proven framework and hands-on leadership.
As both a Visionary and an experienced Integrator, Nina brings a rare combination of strategic thinking and operational execution. She has scaled multiple companies, executed EOS across diverse industries, and built a team of expert Integrators who know how to create traction where others see chaos. Nina is known for her direct, thoughtful approach and her deep commitment to helping founders grow businesses they love without burning out in the process.

STEPHANIE DENTON

Stephanie Denton is a seasoned operations leader and Fractional Integrator who specializes in guiding fast-growing, founder-led organizations through scale with intention and heart. With a rare blend of emotional intelligence and operational discipline, she brings structure, clarity, and calm to complex environments, aligning teams, systems, and strategy to drive meaningful growth.

 

Drawing on her background as a clinical therapist turned business strategist, Stephanie deeply understands how people and process intersect. She has led operations across industries including B2B SaaS, healthcare, fintech, and digital marketing, and played a key role in helping a marketing agency reach $35M in annual recurring revenue. Stephanie thrives in environments where purpose matters and complexity needs to be tamed bringing both empathy and execution to the Integrator seat.