Building Businesses with Heart

Core values are the fundamental beliefs and principles that define your business's identity. They are not just a list of buzzwords to hang on the wall; they are the guiding principles that influence every decision and action within your business.

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Why Core Values Matter: Guiding Principles for Success

What are Core Values in Business?

Core values are the fundamental beliefs and principles that define your business’s identity. They are not just a list of buzzwords to hang on the wall; they are the guiding principles that influence every decision and action within your business.

Every business inherently possesses values; the key is to unearth, cultivate, and breathe life into them.

Why are Core Values Important?

Alignment of Actions to Outcomes: Core values align your team’s actions and behaviours with the mission and vision of your business. They create a shared sense of purpose, fostering unity and collaboration.

As Patrick Lencioni, an expert in building company culture, says, “If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.” Having strong core values is the first step in getting there.

Decision-Making Compass: In the face of tough choices, core values act as a compass, helping you make ethical and strategic decisions that align with your business’s long-term goals. 

Shaping Culture: They shape your company culture, attracting like-minded employees who are more likely to thrive within your organization.

Core Values as a Tool

To harness the power of core values effectively, you and your team need to integrate them into your daily operations and use them as a tool for

Hiring: Screen potential candidates during the interview process for cultural fit by assessing their alignment with your core values. 

You can ask candidates to share an example of how they have acted in line with a core value in the past 3 months. This will show if they truly embody the value. Remember, skills can be developed, but values are deeply ingrained.

Tough-Decision Filters: Use your core values as decision filters when you are faced with a tough choice and don’t know what to do. Ask, “Does this action align with at least one of our core values?” It will guide you to make better choices that benefit your organization in the long run.

Recognition and Feedback: Acknowledge and reward employees who exemplify your core values. Provide constructive feedback when necessary to maintain alignment and use it as a tool to ensure you have the right people on your team. You can do this by scoring your employees against the core values on an annual basis. 

Creating Your Company’s Core Values

A fantastic exercise to discover your core values is a team-building activity. Before I share it there are a few things to consider.

You should have no more than 7 Core Values, less is more. The values need to tie specifically to your company’s goals and mission. They should be relevant to the products or services your company offers as well as your company culture.

Here is how it goes:

  1. Gather your leadership team in a room. Ask each person to take a few quiet minutes to think of 3 people that if you had 100 of them, you could take over the world with (ideally from within the organization, or individuals they have worked with)
  2. List the names on a paper or board
  3. Then ask each person to take a few quiet minutes to list the characteristics that these people possess to describe why you picked them
  4. List all of the characteristics on the board – within this list are your core values
  5. Now work together to keep, kill, or combine each characteristic to narrow down the values
  6. Repeat step 6 as many times as it takes to discover the company’s 3-7 core values

OpsLab’s Core Values

Owners Mindset

Embodying an owner’s mindset at OpsLab means we approach every client’s business with the same care and strategic foresight as if it were our own. For our clients, this translates into a partnership with a team that is deeply invested in their success and proactive in driving meaningful results.

Keep it Simple

At OpsLab, we believe in the power of simplicity to enhance efficiency and clarity. For our clients, this means we focus on streamlining processes and systems, making complex concepts accessible and manageable, thus enabling more focused and effective business operations.

Always Improving and Lifelong Learners

Our commitment to continuous improvement and lifelong learning ensures that we, and consequently our clients, are always at the forefront of operational excellence. We embrace evolving business trends and practices, ensuring our clients benefit from the latest insights and methodologies in business operations.

Cultivate Meaningful Relationships

At the heart of OpsLab is the cultivation of meaningful relationships. This value underscores our approach to client engagement, where we prioritize trust, transparency, and mutual respect, leading to more collaborative and impactful outcomes for the businesses we partner with.

Table of Contents

Anna Jean-Louis

Financial Controller

Anna Jean-Louis is an experienced accounting professional with over 25 years of hands-on experience in bookkeeping, financial reporting, and business controls. She specializes in supporting small to mid-sized businesses in a Controller role, providing strategic financial oversight and practical day-to-day support. A graduate of BCIT’s Financial Accounting diploma program, Anna also completed the fourth level of the CGA program, building a strong foundation in financial management and analysis.
Throughout her career, she has worked with clients across a broad range of industries, including manufacturing, professional services, subtrades, industrial, tech, and food services. Her depth of experience allows her to bring insight and structure to growing businesses, ensuring accurate reporting and reliable financial systems. Known for her professionalism, attention to detail, and commitment to her clients’ success, Anna plays an integral role in helping businesses stay financially healthy and well-organized.

Stephanie Denton

Fractional Integrator

Stephanie Denton is a seasoned operations leader and Fractional Integrator who specializes in guiding fast-growing, founder-led organizations through scale with intention and heart. With a rare blend of emotional intelligence and operational discipline, she brings structure, clarity, and calm to complex environments, aligning teams, systems, and strategy to drive meaningful growth.
Drawing on her background as a clinical therapist turned business strategist, Stephanie deeply understands how people and process intersect. She has led operations across industries including B2B SaaS, healthcare, fintech, and digital marketing, and played a key role in helping a marketing agency reach $35M in annual recurring revenue. Stephanie thrives in environments where purpose matters and complexity needs to be tamed bringing both empathy and execution to the Integrator seat.

Daisy Parmar

Fractional Integrator

Daisy is a seasoned operations executive and Certified EOS® Integrator with over 20 years of experience leading national and global companies through growth and transformation. With a background as a former COO and expertise across industries like telecom, logistics, manufacturing, and retail, she helps leadership teams align around vision, build operational structure, and scale with confidence. She holds an MBA from Royal Roads University and brings both strategic depth and real-world leadership experience to every engagement.
Over the past 8 years, Daisy has partnered closely with founders and CEOs to remove bottlenecks, clarify roles, and drive accountability. A trained executive coach through the Co-Active Training Institute, she brings a calm, grounded presence and a coaching-based leadership style. Her approach creates space for visionary leaders to focus on what they do best, while she builds the systems and cadence needed to deliver results.

Shannon Johnston

Co-Founder & Integrator

Shannon is a seasoned operations leader and Integrator who thrives on helping entrepreneurial companies scale with clarity and discipline. She brings deep expertise in driving the Entrepreneurial Operating System, having led organizations through rapid growth and operational transformation. Most notably, she served as Integrator for an outsourced accounting firm that achieved 197% growth in just two years, landing on The Globe and Mail’s list of Top Growing Companies in 2024.
With a foundation in Sales, Marketing, and Human Resources, Shannon combines strategic thinking with a people-first approach. She is passionate about building strong leadership teams and creating operational structure that unlocks sustainable growth. Her experience spans industries including food services, construction, professional services, and coaching, proving that great operations are industry-agnostic.

Nina Schwark

Founder & Visionary

Nina is the founder and visionary behind OpsLab, a firm built to solve a problem she saw time and time again: visionary entrepreneurs with big goals, stuck in the weeds of their own businesses. After years of leading operations and seeing firsthand how many founders lacked the right support to turn ideas into action, Nina created OpsLab to bridge that gap, with a clear, proven framework and hands-on leadership.
As both a Visionary and an experienced Integrator, Nina brings a rare combination of strategic thinking and operational execution. She has scaled multiple companies, executed EOS across diverse industries, and built a team of expert Integrators who know how to create traction where others see chaos. Nina is known for her direct, thoughtful approach and her deep commitment to helping founders grow businesses they love without burning out in the process.

STEPHANIE DENTON

Stephanie Denton is a seasoned operations leader and Fractional Integrator who specializes in guiding fast-growing, founder-led organizations through scale with intention and heart. With a rare blend of emotional intelligence and operational discipline, she brings structure, clarity, and calm to complex environments, aligning teams, systems, and strategy to drive meaningful growth.

 

Drawing on her background as a clinical therapist turned business strategist, Stephanie deeply understands how people and process intersect. She has led operations across industries including B2B SaaS, healthcare, fintech, and digital marketing, and played a key role in helping a marketing agency reach $35M in annual recurring revenue. Stephanie thrives in environments where purpose matters and complexity needs to be tamed bringing both empathy and execution to the Integrator seat.